Warranty consultancy
make the most of your warranty
The warranty claim process can be difficult at the best of times. With multiple caveats set by equipment manufacturers and component suppliers it is common to see warranty claims rejected even when they are valid and claimable.
At EAS our expertise with mobile equipment warranty comes from years of experience processing claims and challenging rejected claims from both an OEM perspective and a customer’s perspective.
We have the knowledge and expertise to gain the most economic benefit for you through the warranty claims process.
how we can assist
Warranty claim advice
We provide advice on warranty claim applications with the aim being to gain the greatest economic benefit for your business possible. We do this through the following process:
- Review current warranty documents and contracts related to your fleet or components
- Advise on applicable warranty and warrantable items borne from consequential damage and failures
- Form up warranty claims for you based on your warranty contracts, terms, failure mode/s and component history
Challenging rejected warranty claims
We have witnessed all too often warranty claims be rejected that could be approved if only the right advice was given, and the rejection challenged with sound supportive evidence.
Equipment manufacturers have various means by which they reject warranty claims, leaving the customer out of pocket and with lost faith in the warranty process.
What we offer
Our team has a wealth of knowledge and experience in challenging and winning previously rejected warranty claims. We have built this knowledge through working for OEM’s and in major mining companies in warranty claims departments and as component warranty advisors.
With this knowledge we have the ability to put forward logical and sounds arguments against rejected warranty claims, resulting in claims being fulfilled or negotiated to an agreed settlement.
let us help you with your warranty claims
We can provide you an obligation free assessment of your warranty documents or outstanding warranty claims. Our fees are based only on successful warranty claims, meaning we do not charge a fee unless you see a benefit to your bottom line.